Communication

Get Better Customer Service by Knowing Exactly What You Want [Customer Service]

Like it or not, customer service representatives don't exist to act as your personal grievance sounding board—they're there to resolve problems customers encounter. Speak their language and make action-based requests to get better service.Photo by Seattle Municipal Archive.

Recycle Old Book Covers into Vintage-Inspired Post Cards [Crafts]

If you're looking for a clever way to reuse portions of books before sending them off to be recycled, turning the covers into postcards is a novel way to give them one last send off.Over at the home and craft blog Re-Nest they have a tutorial from Jason Thompson, author of Playing With Books: The Art of Upcycling, Deconstructing, and Reimagining the Book. He writes:

Perfect Your Presentation by Kidnapping Random Slides [Presentations]

Ed. note: Despite our love for technology, we know how temperamental it can be—Reader Alex writes in with a tip to avoid letting tech problems ruin your next presentation, and keep you on top of the information to boot.Photo by Phil Whitehouse.

When Do You Pick Up the Phone Rather than Send Another Email? [Ask The Readers]

Email has become the default form of communication for many of us—as evidenced by overflowing inboxes despite our best attempts to wrangle them—but actual voice communication still has its place. So we're wondering:When do you pick up the phone rather than sending another email?

Google Wave in Action: Real-World Use Case Studies [Use Cases]

A week ago we asked readers to tell us how they're using Google Wave in their daily lives, and despite a bit of "ha! no one's using Wave!" snarking on the Twitter, we got lots of interesting responses.

Share How You Wave and Help Write the Book! [Google Wave]

Google Wave may be in invite-only preview and still lack important features, but early adopters ARE using it—and we want to hear about it. We want to hear about how you're using it.
Tell us about how you use Wave on a day-to-day basis, and your use case just might get included in The Complete Guide to Google Wave, the first book about Wave.

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