Tunes - Tuneflow

Like it or not, customer service representatives don't exist to act as your personal grievance sounding board—they're there to resolve problems customers encounter. Speak their language and make action-based requests to get better service.Photo by Seattle Municipal Archive.

If you're looking for a clever way to reuse portions of books before sending them off to be recycled, turning the covers into postcards is a novel way to give them one last send off.Over at the home and craft blog Re-Nest they have a tutorial from Jason Thompson, author of Playing With Books: The Art of Upcycling, Deconstructing, and Reimagining the Book. He writes:

Ed. note: Despite our love for technology, we know how temperamental it can be—Reader Alex writes in with a tip to avoid letting tech problems ruin your next presentation, and keep you on top of the information to boot.Photo by Phil Whitehouse.

Email has become the default form of communication for many of us—as evidenced by overflowing inboxes despite our best attempts to wrangle them—but actual voice communication still has its place. So we're wondering:When do you pick up the phone rather than sending another email?

A week ago we asked readers to tell us how they're using Google Wave in their daily lives, and despite a bit of "ha! no one's using Wave!" snarking on the Twitter, we got lots of interesting responses.

Mac OS X: Two years ago we showed Windows users how to upload old and archived email into their Google Apps mail account. Now the same functionality is available for Mac users.

Last week we asked you to share your favorite email client, then we rounded up the results for a vote. Now we're back to announce the winners and how the race shook out.

Google Wave may be in invite-only preview and still lack important features, but early adopters ARE using it—and we want to hear about it. We want to hear about how you're using it.
Tell us about how you use Wave on a day-to-day basis, and your use case just might get included in The Complete Guide to Google Wave, the first book about Wave.